FAQ: The Shipwreck Arcana: Stars Below
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will rewards for EU backers ship from within the EU?

No. All copies of the game will ship direct from China by airmail. The amount listed on the customs forms should be below most VAT and duty thresholds. Some countries such as Denmark are more strict and may flag the item until you pay VAT. Only a handful of games from our last Kickstarter were affected, but countries are getting more strict over time.

Last updated: January 29, 2019 05:04

Can I pledge for multiple copies of the game?

Yes. Pledge at your desired level, but enter an amount equal to the total cost + shipping of the items you want. If you want to pledge for 2 Musician bundles (US shipping), pledge at the Musician level for $24 + $24 = $48.

Last updated: January 29, 2019 05:04

What is the point of the Ash pledge level?

For returning backers who want to end up with 2 full sets, this saves you the second shipping charge. There is no other purpose to this pledge level.

Last updated: January 29, 2019 05:23

What size are the cards?

The cards are standard tarot-size cards, 70 x 120mm (2.75 x 4.72”). This a size that standard sleeves are available for.

Last updated: January 29, 2019 14:44

Is the Imago promo card available as part of this campaign?

No. Due to shipping logistics we are not having any new copies sent to the Chinese shipping company. You can order it separately from the Meromorph Games webstore (will ship from the US). It will also be available at Gen Con 2019.

Last updated: January 29, 2019 14:44

Will there be a retailer pledge?

Yes, we are finalizing the details for a retailer tier. Please email [email protected] with your store details for retailer confirmation.

Last updated: January 29, 2019 14:44

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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